CAMBIOS Y DEVOLUCIONES
FREE SIZE EXCHANGE
The first size exchange (NATIONAL – mainland Spain) is included in the price of your order (except for reduced price items or free shipping promotions), because we want you to be sure that you make the right choice. If you need to change the size of a product purchased, please send an email to hola@eliseetsardine.com (you have 14 natural days from the reception of the order) specifying:
- Full name and order number.
- Address, contact email and telephone number.
- Model and size received + Model and new size.
Once you have provided us with your details, you must send the products to be returned (shipping costs to be paid by the customer) to the following address:
Élise et sardine- C/Mirasol 4, 08348 Cabrils, Spain.
Remember that they must be in perfect condition, in their original packaging and with all their labels in order to make the exchange effective. It is important to specify the order number on the envelope.
Once received and checked, we will arrange the shipment of the new size (shipping cost at our expense).
We recommend using a certified courier service, as we cannot guarantee that we will receive the returned item.
RETURNS
We accept returns of products when, for instance, you do not like the product you ordered, or you have chosen the wrong size and wish to return it. In this case, you will be responsible for the return shipping cost. We recommend using a certified and trackable courier as we cannot guarantee that we will receive the returned item.
To exercise the right of withdrawal, the CUSTOMER must notify through hola@eliseetsardine.com their decision to withdraw from the contract through an unequivocal statement and send the purchased items to the following address:
Élise et sardine- C/Mirasol 4, 08348 Cabrils, Spain.
Remember that the products to be returned must be in perfect condition, in their original packaging, with all their labels to make the exchange effective and specifying the order number on the envelope.